What is your cancellation policy?
In the event of cancellation by the hirer more than 7 days prior to delivery date, 20% cancellation fee applies. Should a deposit have been made, the deposit will be transferred as a cancellation fee. Cancellation within 7 days of the anticipated delivery date will result in a 100% of the total order amount cancellation fee. (7 days fall within weekdays only, weekends not included). Cancellation or postponing your event due to weather or unforeseen circumstances may allow a change in the event date, should notice be received within 72 hours of the anticipated devilry date, subject to availability & equipment availability. By changing your event date you are acknowledging and understanding a 50% fee of the total invoice will be charged. This charge will cover the packing, preparation & labour of your equipment for the original event date. If the original order has been postponed while we are onsite, we have the right to charge 100% of your invoice total for the new event date. Should the hirer choose to terminate the hire earlier than stipulated, no refund or credit will be issued.